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Terms and Conditions
Posting and Packaging
| Uninsured Postage |
| UK | Europe | Rest of
the World |
| up to 500g | £2.95 | £5 | £6 |
| 500g-1kg | £4 | £7.50 | £12 |
| up to 2kg | £6.50 | £12.95 | £20 |
| Insured Postage |
| up to 2kg | £10 (spec del) | £20 (Airsure) | £25 (Intl Signed For) |
| 2kg-10kg | £20 (spec del) | depends on destination | depends on destination |
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* The only single garment that would be over 2kg, would be a coat.
We suggest that jackets, coats, large bags and blankets are insured using
Royal Mail's special delivery service and, depending on the destination,
we use Airsure or International Signed For overseas.
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Payment
Payment can be made over the phone by Visa, Master Card, or Switch and Maestro debit cards.
Alternatively we can accept a cheque or a bank transfer. Please Contact us for more information.
Returns
To return an item simply complete the Returns Form supplied with your delivery and enclose it with the returned goods to our address below.
Goods should be returned unworn, unwashed and with the original tags on within 14 days of receipt.
We will credit your original method of payment, excluding delivery.
Exchanges
If you'd like to exchange any of the items you ordered, please follow the instructions above (Returns) indicating that you would like an exchange on the Returns Form.
To avoid disappointment I suggest you check the website to see whether we have what you would like in stock, or Contact us to confirm that your chosen item is in stock.
You will not be charged additional P&P on your replacement items as long as they are delivered to a UK address.
Please note that we are not responsible for return postage. When you return goods, please obtain (free) proof of postage from the Post Office as we cannot accept responsibility for parcels lost in transit.
Pricing
All prices indicated are inclusive of VAT (where applicable) at the current rate and are quoted in pounds sterling but we are happy to ship worldwide and do so regularly.
We are not registered for VAT free sales and every sale will carry UK VAT at the current rate (currently 20%) which will be automatically included in your bill. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Copyright
This website and its content is wholly owned and operated by The Harris Tweed Company Grosebay Limited and all content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to us. All worldwide rights are reserved.
Privacy Policy
We respect your concerns about privacy and we follow strict guidelines under the Data Protection Act (1984, 1998) and do not pass any of your personal information to third parties. Postal addresses and telephone numbers are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or enquiries placed through our site.
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